My HP Photosmart All-in-One Printer Nightmare

All-in-One Printers seem to be the solution for a student's or small business owners' printing woes. This is my sad experience with the worst after-sales customer service I experienced with respect to a product from  HP. I bought an HP Photosmart Ink Advantage All-in-One printer model K510 about fifteen (15) months ago for a little less than PhP8000. It all went okay during the first round of the ink I got, then problems started to crop up, the most persistent one being -- the printer would not recognize the ink cartridge. The cartridges are of course brought from the same store where I purchased the printer. I never even used a refill. I don't have any knowledge about printer fixing so I did everything to somehow manage the problem which includes cleaning, restarting, etc. I literally felt that I am in the mercy of this expensive printer each time I want to print something. It would literally ruin my day, doing all that.

I got so frustrated that I stopped using the said printer altogether. It remained unused for the next four months or so. After which, I brought the printer to an authorized HP service center. I have no idea what they fixed in there but after about a week I got it back. Since it was still under warranty I never paid anything. So a few weeks of using it went by without any problem- and mind you I'm not a heavy user since I'm basically the only person in the house who does most printing - then the error message started showing again. It would print, then would show an error that the cartridge is not recognize, I mean, what the? I spent all that money expecting a seamless functioning printer and all I got are headaches each time. More than this, the rollers move so bad, that it would literally knock off the power!

I have never felt so cheated with this purchase. I bought this all in one printer thinking it would be a good investment and all but lo, I get frustrated each time I use it. The last straw came when, a few weeks back, I decided to bring it to the service center in the hope of somehow salvaging this worthless equipment. And you know what I found out? The CSR there told me that HP no longer services or repairs this printer and it is either I get a replacement or buy a new one. Sadly, I am no longer under warranty, so that means getting replacement which would literally cost me the same as buying a new printer. Whaat? So it is the same as saying I should just throw this printer. It is like buying a disposable printer that you would have no choice but to dispose of after a year.

This is not good and so unfair to consumers like me! I can't just sit down and let this horrible after sales conduct go on. It's like they are saying it's my fault that I bought this printer, and that it's my fault that it is no longer under warranty. What kind of customer service is that HP?